Frequently Asked Questions

Got a question? We’re happy to answer!

Best Transfers Crete takes care of your transfers on Crete, and we do it smoothly, safely and swiftly. We are known for our impeccable service, superb drivers and spotlessly clean vehicles.

Why should I trust

At we offer easy, fast and safe transfer bookings. Our professional drivers assure reliability and your on-time arrival.

Are your prices per person or per vehicle?

Prices for all our services are quoted per vehicle and not per person, except in the case of our shared shuttle services. With these, the price depends on how many people there are in your party.

Do infants count?

Yes, we count both infants and children as regular people in your party. As per Greek law, we’re required to use child and infant seats. So that we’re fully prepared for this, please let us know in your booking how many children will be travelling with you.

We have a child with us, do you provide child seats?

Yes, we do at no extra charge. You just have to reserve them at the designated field in our reservation form.

I've just completed my online reservation, do I need to do anything else?

We will send you a confirmation email for your transfer reservation. Please check this carefully and let us know if any details are incorrect. Please let us know all the necessary details like flight number, contact details etc.
Please note that some e-mail may not be received due to anti-spam filters. Please check your SPAM folder. In case you have not received any mail, please contact us at

Is it certain that I will not pay anything else?

Yes - You have to pay only the amount for your transfer. There are no hidden charges.

Who will be waiting for me at the pickup/arrival destination?

If you arrive by plane, your driver will wait for you at the meeting point (Arrivals Hall exit), holding a sign with our logo and your name on.
In case you arrive by boat at Heraklion Port, your driver will meet you in front of the Passenger Terminal, with a banner bearing your name as well as our company’s name.
Please note that we keep track of all changes that might occur in flight or boat arrivals, and we will be waiting for you, even if your flight’s/boat’s arrival is delayed, with no additional charge.
If the pickup location is your Hotel, we will meet you at the Lobby / Reception Area of your Hotel.
In case you have any trouble meeting with our staff, just call ✆ +30 6948 720000.

Do I have to tip the driver?

Tips are at your discretion. It's entirely up to you.

I would like to be transported to a location that is not displayed as a destination.

You can simply fill in our custom request form. We will send you our quotation as soon as possible.

We have a lot of luggage with us, is that a problem?

The number of luggage per vehicle is displayed next to it, and we kindly ask you to choose the appropriate vehicle for your needs. If you are not sure about the total volume of your luggage, notify pieces and sizes in the comments section, and we will advise you accordingly.

I would like to book my return as well, can I?

Yes, of course. You can book your return route online at the same time you book your arrival transfer with a discount. You can also book your return with us at a later date by contacting us.

When do I pay?

When you complete the booking you will be asked to pay a small deposit (20%). You will pay the rest by either cash or credit card to the driver when the trip is concluded. If your booking is for a roundtrip journey you will pay the total amount after the first part of the journey is concluded.

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Request a real time price quote for a shuttle transfer in Crete. We serve more than 60 locations all around Crete Island.

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Why Us?
  • Best-in-class customer service
  • 24/7 - 365 days a year support
  • Elite drivers - Professional & experienced
  • Well-maintained, regularly serviced, squeaky clean car fleet
  • Best value for money transfer service
  • No hidden costs - what you book is what you pay
  • Free cancellation and flexibility
  • Arrive to your destination well-rested
  • Read about us
Private Tours

Visit our dedicated excursions page and send us a request for the private tour you wish to do with us. Adaptive, flexible and relaxed tours all over Crete.

Customer Reviews

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